Customer Support: Features of The Knowledge Center

Aug 10, 2022

Are you a Spirit Fitness customer with questions? We have got answers! We have recently expanded our Knowledge Center to better assist our customers. It is now fully loaded with information about all of our products, including our residential, commercial, and medical models. You can find answers to frequently asked questions, browse product guides to get the most out of your equipment, or use some of our troubleshooting materials. Looking for something specific? Read on to learn more about each of the Knowledge Center features.

Getting Started Guides

Excited about your recent purchase and want to learn everything you can about your new equipment? Our getting started guides will help you learn everything you need to know. Our guides include basic product information, registration instructions, and safety procedures. They also include information about storage and transportation.

General Maintenance

Have questions regarding general maintenance and care? We have articles to help guide you through the entire process. These articles will teach you everything from how to properly clean your rowing machine to how to adjust the belt tension on your new treadmill.

Owner’s Manuals

From the Knowledge Center page, you can navigate to the product type to find the online owner manual for each product. These manuals will help answer any high-level product-specific questions you may have. They include detailed information about pre-programmed workouts and include step-by-step instructions to help you set up features like heart rate monitors and Bluetooth capabilities.

Assembly Instructions and Tips

Having a hard time with the assembly process? You can always find assembly instructions by visiting the Knowledge Center. We have tips and instructions for each product and model. Instructions include a parts list, pictures, and a step-by-step guide.


The Knowledge Center also includes how-to-guides for each product and its features. These guides will help you learn how to set up features like Bluetooth capabilities and heart rate monitors. They also give instructions on how to do things like properly transport your equipment.

Warranties and Replacement Parts

You can also find information regarding all warranties and replacement parts from the Knowledge Center. Warranty information will include consumer and facility responsibilities. It will also include exclusions and contact information. Need new parts? You can find contact information and instructions listed under the specific product name.

Frequently Asked Questions

If you have a more general question, you can find the answer by navigating to our FAQ section. This is where you will find additional information about placing orders, shipping, and returns. This page also includes information about our mobile apps and warranties.

Looking for Something Else?

If you are unable to find what you are looking for, our support team is always happy to help! We build each of our fitness products with the simple goal of giving our customers the highest quality equipment to help them achieve their fitness goals. You can contact customer support by submitting a ticket. Just click ‘Contact the Spirit Service Department’ at the top of the Knowledge Center homepage. Click here to visit the knowledge center.