Customer Support



We have compiled some of your most Frequently Asked Questions.

If you do not see a Spirit Fitness dealer in your area, you may call Spirit Fitness directly to better assist you by calling: 1-870-935-1107 or by email at: [email protected]

Yes, you may purchase our fine fitness products directly through this website.

The dealer that you purchased your fitness equipment from is your administrator for all warranty and service needs. Your first step is to contact your dealer. You may also utilize our network of Independent Service Companies for assistance.

If you are out of warranty and/or you can no longer contact your dealer, you may purchase replacement parts and get technical assistance directly from Spirit Fitness by emailing [email protected]

You may either e-mail Spirit Fitness or call our service line 870-935-1107. Our service technicians will assist you in diagnosing the problem or locating a service company in your area. If non-warranty, you can find a service provider by choosing this link.

In order to better assist you, please provide the model and serial number for your fitness equipment as well as your name, phone number, your dealer name and a brief description of the problem.

Your serial number for your Spirit Fitness fitness bike is located on the back base frame of the bike where the rear stabilizer meets and attaches to the base frame. Your serial number for your Spirit Fitness elliptical trainer is located on the main housing in the back of the main housing/shroud of the unit. Your serial number for your Spirit Fitness treadmill is located in the front of the treadmill near the power switch and electrical plug of the unit.

Please provide all numbers and or letters printed on this sticker. In most cases the first three numbers of the serial number indicate the model. Example - 6858100601000111 - This is an XT685 treadmill. If you are unable to locate your serial number please call Spirit Fitness service directly and provide us an approximate date when your model was purchased and the model number.

To keep your model looking new and operating at its highest optimum performance use a soft, damp cloth or paper towel to wipe your fitness bike, elliptical trainer or treadmill down and keep clean.

In addition to general cleaning your ellipticals rollers and guide rails should be clean. If needed you can use Spirit Fitness lubricant on the rails to elevate any noise. Follow the same guidelines as noted on the bike & elliptical above for your treadmill in addition to wiping the edge of the belt and the area between the belt edge and the frame on your treadmill. This should be done once a month to extend the belt and deck life. Keeping the area beneath your treadmill vacuumed is also important.

Once a year you should remove the motor cover hood to your treadmill and vacuum dirt and dust that may have accumulated. Use water only - No cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to Dry Before Using.

Do not lubricate with other than Spirit Fitness approved lubricant. Your treadmill comes with one tube of lubricant. You may purchase more lubricant in our parts order store: Lubricate the deck every three months or every 180 hours -- whichever comes first.

You may purchase lubricant in our parts order store:

Your electrical plug for your Spirit Fitness treadmill is located in front of the machine on the right hand side. Your electrical plug for your Spirit Fitness elliptical is located on the left hand side of the housing toward the front of your machine. Your electrical plug on the XBR25 is located on the front right side of the housing/shroud.

Owner's manuals

To help you access our most commonly requested owner's manuals, we have provided them in a downloadable format that can be saved to your computer and printed.

Support Documents

We have provided our service documents in a downloadable format that can be saved to your computer and printed.

To view and print, you must have Adobe Acrobat Reader.

Click here to get Adobe Reader

Support Videos

To provide you with better service, we have provided service videos as well as product assembly videos


Console Programs

We have provided a quick summary of each of the our console programs as well as applicable profile graphs.



Thank you for your purchase of Spirit Fitness fitness equipment. We are confident that you will be pleased with your purchase and that the equipment will help you meet your fitness goals. To allow us to serve you better, please take a few moments to register your product.


Contact Customer Support

You can send a message to Customer Support using the form below.
For U.S. customers only. If you are outside of the U.S. , please click "HERE"