| Description of the Problem |
Possible Resolution |
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| Where does my treadmill plug in |
1. Your electrical inlet is located in the front of your machine on the right hand corner of your treadmill. |
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| My treadmill does not power on |
1. Make sure your electrical plug is secure in the wall socket outlet.
2. Make sure your electrical plug is snug in the inlet going to your treadmill.
3. Make sure your power switch next to your power cord going into your treadmill is turned on. This switch will light up in the on position.
4. Make sure your safety key is positioned correctly on the console of your unit.
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| My treadmill shuts off after a certain amount of time |
1. Check to see your power cord is firmly placed in the wall outlet and in the machine.
2. You may have a loose wire. Please consult the company you purchased the treadmill from for assistance. |
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| When designing a user program my treadmill does not store my workout |
You must complete every step of the user designed program in order for the treadmill to save your data. |
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| My treadmill makes a "knocking noise" or "ticking noise" |
1. Once the treadmill is delivered to you allow 30-45 minutes of operating time for the treadmill to "break itself in". Over time your treadmill will become quieter as the high quality components "adjust and align themselves". This should eliminate most of the initial noises on any new machine.
2. Check your belt tensioning.
3. Make sure your treadmill deck bolts are tight.
4. Make sure your treadmill is on an flat and even surface.
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| My treadmill reads an error code? |
1. Contact the store you purchased the product from for proper diagnostic of the problem. |
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| My contact heart rate sensor are not reading accurately? |
1. This feature is designed as a training aid only.
2. For accuracy in reading Heart Rate one should always wear a wireless Heart Rate Chest monitor.
3. Holding the Hand Grip sensors too tight, too loose, moving your hands, perspiration, and static electricity all play a role in the accuracy of Hand Grip Heart rate sensors. |
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My contact heart sensors do not
display any reading? |
1. Contact the store you purchase the product from for proper diagnostic of the problem. |
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| When should I lubricate my treadmill deck? |
1. Our current models feature software that indicates when your treadmill deck should be lubricated.
2. Previous models should be kept clean and lubricated once a year (as a general rule) for optimal performance. Friction (heat) can damage your treadmill. Keeping your treadmill deck/belt lubricated can eliminate many service calls. |
