Since 1987, Spirit Fitness has been the premier developer and manufacturer of the highest
quality cardiovasciular exercise equipment on the market. Spirit continues to support
these products more than ever today with an unparalleled motivation that always puts our
customers first. Our commitment to our customer is priority one and therefore our products
will always reflect that. When you purchase a Spirit Fitness product, you can be
guaranteed that we have manufactured it to the highest standards behind a dedicated and
knowledgeable organization striving to be the best.
If you do not see a Spirit Dealer in your area, you may call spirit directly to better assist you by calling: 1-800-258-4555 or by email at: sales@spiritfitness.com
The dealer that you purchased your fitness equipment from is your administrator for all warranty and service needs. Your first step is to contact your dealer. You may also utilize our network of Independent Service Companies for assistance. You can also visit our Authorized Service Providers Map to locate providers in your area.
If you are out of warranty and you can no longer contact your dealer, you may purchase replacement parts directly from Spirit Manufacturing by emailing spiritservice@spiritfitness.com
You may either e-mail Spirit Manufacturing or call our service line 1-800-258-8511. Our service technicians will assist you in diagnosing the problem or locating a service company in your area. If non-warranty, you can find a service provider by choosing this link.
In order to better assist you, please provide the model and serial number for your fitness equipment as well as your name, phone number, your dealer name and a brief description of the problem. You will also need to supply the original date of purchase, and proof of the purchase (original receipt, email confirmation, credit card statement, etc.) when you call for service.
Your serial number for your Spirit exercise bike is located on the back base frame of the bike where the rear stabilizer meets and attaches to the base frame SEE PICTURE. Your serial number for your Spirit elliptical trainer is located on the main housing in the back of the main housing/shroud of the unit SEE PICTURE. Your serial number for your Spirit treadmill is located in the front of the treadmill near the power switch and electrical plug of the unit SEE PICTURE. Please provide all numbers and or letters printed on this sticker. In most cases the first three numbers of the serial number indicate the model. Example - 6058810601000111 - This is an XT 600 treadmill. If you are unable to locate your serial number please call Spirit service directly and provide us an approximate date when your model was purchased and the model number.
To keep your model looking new and operating at its highest optimum performance use a soft, damp cloth or paper towel to wipe your exercise bike, elliptical or treadmill down and keep clean. In addition to general cleaning your ellipticals rollers and guide rails should be clean. If needed you can use Spirit lubricant on the rails to elevate any noise. Follow the same guidelines as noted on the bike & elliptical above for your treadmill in addition to wiping the edge of the belt and the area between the belt edge and the frame on your treadmill. This should be done once a month to extend the belt and deck life. Keeping the area beneath your treadmill vacuumed is also important. Once a year you should remove the motor cover hood to your treadmill and vacuum dirt and dust that may have accumulated. Use water only - No cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to Dry Before Using.
Do not lubricate with other than Spirit approved lubricant. Your treadmill comes with one tube of lubricant. There are commercially available lube kits, but the only one currently approved by Spirit is the “Walk-N-Lube” by Jad Fitness. These kits come with an application wand that assists in making the application of lubricating your treadmill much easier. You may purchase a Spirit Lubrication Kit from your authorized Spirit Dealer.
Lube can be purchased by choosing the Ordering parts for your Spirit products link or you may purchase the Lube-N-Walk by contacting www.jadfitness.com.
Your electrical plug for your Spirit treadmill is located in front of the machine on the right hand side SEE PICTURE. Your electrical plug for your Spirit elliptical is located on the left hand side of the housing toward the front of your machine SEE PICTURE. Your electrical plug on the XR 425 is located on the left hand side of your machine toward the front of the housing/shroud SEE PICTURE.
